Digital Transformation / IT Advisory
Digital technology is developing at an incredible speed. New technologies are being introduced and applied at an exponential rate. Digital transformation forces organizations to think about adaptation and transformation. Due to this rapid technological development, Information Technology (IT) must operate at the same pace as “the front” of a company. This is a challenging aspect of digital transformation. The focus must shift from traditional system administration to “projects” that help steer the company towards growth and futureproofing. This requires knowledge, flexibility, and capacity for change.
The need for digital transformation means that the application of digital technology is no longer a choice, but an essential part of business strategy. This development comes with many challenges challenges for companies and their executive boards when it comes to sourcing, knowledge, change and managing complex projects, for example.
Digital transformation versus digitization
The definition of digital transformation is as follows: The integration of digital technology across all parts of a company, fundamentally changing the way of working, and delivering value to customers. It is not always necessary to digitally transform an organization completely. Many steps can often be taken by digitizing the different parts in a smart way. An organization might not yet have been fully transformed (fundamentally changed) but can still achieve good results through the application of digital technology. For example in terms of efficiency, collaboration, or information management. Ultimately, step-by-step digitization can lead to a complete transformation. We often see that organizations complete this transformation over a longer timeframe, sometimes even taking several years.
Digitization: challenges for IT
The (im)possibilities of applying digital technology can present considerable challenges. Questions that many entrepreneurs have include:
- As an entrepreneur, what do I need to do about digitization? Do I even have to do anything? Where do I begin?
- Are digitization and transformation necessary for the company to be futureproof? How important is it for continuity? Is waiting an option for the time being?
- How do I approach digitization? What are the opportunities and risks? How do I gain insight into this?
- How do I determine the return? What are the benefits of digitization for my company? Finally, do these benefits align with the expected results?
Digitizing: change is customization
Change is created with the use of new technology. Not only operational change, but also changing the role of IT within the organization. This evolves as the transformation progresses from supportive to (ultimately) a vital strategic role. Transformation does not have to be a goal in itself, but not responding to new and changing technology is not a futureproof option.
Digitization and transformation always require customization. One-size fits all does not apply here. Vision, business strategy and all the associated objectives of the organization determine the approach, phasing, priorities, and desired results. The first question that must therefore be asked is what your company wants to achieve with its use of digital technology. From an IT perspective the company must also discern what they can achieve with the use of digital technology. Objectives and questions might be, for example:
Company operation and processes must be organized more digitally to work more efficiently and reduce costs.
- Any application of technology must ensure staff retention and effective recruitment of new talent for the organization.
- We want to develop products and services and offer them digitally to promote a superior customer experience and integration.
- How can data be used to make better and faster decisions? How can the application of big data, analytics and artificial intelligence be used effectively? How can we use information to better anticipate the future and manage the organization?
- How can the company harness digital technology to maintain its competitive position?
- How can we be sure that the company is always digitally secure against theft and data leaks?
Generic building blocks as a starting point for digitization
Digitization is a process that needs to be tailor-made for every organization. Nevertheless, there are a number of components that help give digitization and transformation a solid foundation. This structure helps to define specific goals as well as initiating and delivering the associated projects in a coherent fashion. After all, a portfolio approach for these projects is necessary for lasting and measurable results.
Tools and platform
Tools and platform include the application of infrastructures and applications to achieve desired goals and results in – for example – (online) collaboration, integration, document management, data analysis and visualization and cloud.
Security and privacy
This building block is aimed at achieving and maintaining adequate security and privacy measures as a precondition for digitization and digital entrepreneurship. These measures are both technical and organizational in nature. This involves the introduction of standards and best practices for information security, including policy, technology and training as well as awareness and behaviour.
Operations / practices involves the application of digital technology across business operations. The goal is to use digital technology to execute processes more efficiently (less handling) and achieve better results (fewer errors). Applications include process automation using robotization and machine learning.
Customer integration / customer service
This building block is aimed at delivering value to customers via the use of digital technology. As an example, consider implementing the 24/7 delivery of digital services, available on any type of device. Offering more personalized content, providing more information to customers, and communicating with customers using multiple digital channels are also examples of innovations associated with this building block.
What are the first steps in digitization and transformation?
Digitization and transformation start with developing a vision and a strategy. From there, goals, results and intended benefits are defined. In order to realize these goals, the process is then translated into various “tracks” (building blocks), projects and activities. Digitization and transformation are comprehensive in application. Not only do they (partly) determine the future of your company, but they also require knowledge, capacity, skills, experience, capacity for change and agility. A solid plan and approach are therefore absolutely essential.
What can Crowe Peak do for you in IT Advisory?
Crowe Peak helps organizations with their digital transformation. From strategic to executive level:
- We are happy to serve as your sparring partner in defining IT goals and intended benefits
- We can perform assessments to measure whether the company is mature enough for digitization and transformation to be a success. (Knowledge, resources, strategy, agility, etc.). Can your ambitions be realized?
- We draw up (and support) a roadmap for “digital transformation,” consisting of various “tracks” and related projects
- We take the lead in realizing this roadmap and delivering the required projects
Firstly, we can help you take control of the digital transformation of your organization. Our IT Project Management tackles a complete digital transformation as well as the digitization of all the different parts. We can also be deployed as an interim IT manager. This is particularly useful if you do not have the capacity for this yourself.
You can also use us for an IT audit, baseline measurement or for checks and security assessments. We measure your current IT organization and then communicate the results clearly and professionally with your management and IT department. You can then use these findings to drive change.
We have in-depth knowledge in the field of IT Security, with which we help protect your organization and your data against theft.
Our services in the field of IT Privacy ensure, among other things, compliance with current laws and regulations (such as GDPR) regarding the protection of personal data.
Nowadays stakeholders are increasingly demanding proof that your organization is optimally digitally secured. They want assurance that their (personal) data is safe when you process it. An ISAE 3402 assurance report provides this assurance to your stakeholders. This is an international standard and Crowe Peak is certified to issue these IT Assurance reports.